1. General Platform Description
The feedback intelligence platform where you can strengthen your presence online, generate actionable insights and improve customer experience.
2. Packages
| Essential Capture the status quo | Standard Improve the status quo | Professional Drive the customer journey | Enterprise Drive the customer journey at scale | |
| Capture feedback at every customer journey stage and touchpoint. | ||||
| All online reviews on one platform | ✅ | ✅ | ✅ | ✅ |
| Simple feedback surveys | ✅ | ✅ | ✅ | ✅ |
| Surveys in 30 languages | ✅ | ✅ | ✅ | ✅ |
| Collect customer emails | ✅ | ✅ | ✅ | ✅ |
| Share surveys via QR code | ✅ | ✅ | ✅ | ✅ |
| Share surveys via in-house tablet | ✅ | ✅ | ✅ | ✅ |
| Share surveys via direct link | ✅ | ✅ | ✅ | ✅ |
| Share surveys via automated email | ✅ | ✅ | ✅ | |
| Custom survey questions | ✅ | ✅ | ✅ | |
| In-Web surveys | ✅ | ✅ | ✅ | |
| In-App surveys | ✅ | ✅ | ✅ | |
| Coupon codes for survey completion | ✅ | ✅ | ||
| Age check before filling in surveys | ✅ | ✅ | ||
| Understand feedback using trend, competitor, and text analysis. | ||||
| Segment data by organizational structure | ✅ | ✅ | ✅ | ✅ |
| Overall performance dashboard | ✅ | ✅ | ✅ | ✅ |
| View satisfaction, effort, and loyalty over the customer journey | ✅ | ✅ | ✅ | ✅ |
| Track satisfaction, effort, and loyalty over time | ✅ | ✅ | ✅ | |
| Competitor benchmarking | ✅ | ✅ | ✅ | |
| Actionable insights through text analytics | ✅ | ✅ | ||
| Share feedback to boost your online reputation. | ||||
| Website widget to showcase customer satisfaction | ✅ | ✅ | ✅ | ✅ |
| Distribution – collect reviews on review portals | ✅ | ✅ | ✅ | |
| Act on feedback to improve your customer experience and online visibility. | ||||
| Respond to online reviews and feedback | ✅ | ✅ | ✅ | ✅ |
| Handle reviews in 133 languages | ✅ | ✅ | ✅ | ✅ |
| Create reply templates | ✅ | ✅ | ✅ | ✅ |
| Flag feedback to act on | ✅ | ✅ | ✅ | ✅ |
| Set performance targets | ✅ | ✅ | ✅ | |
| Automated insights | ✅ | ✅ | ||
| Admin – Manage user access and data. | ||||
| Unlimited users | ✅ | ✅ | ✅ | ✅ |
| Granular user permissions | ✅ | ✅ | ✅ | ✅ |
| Platform support for 21 languages | ✅ | ✅ | ✅ | ✅ |
| Sign in with Google | ✅ | ✅ | ✅ | ✅ |
| GDPR-compliant data anonymization | ✅ | ✅ | ✅ | ✅ |
| Archive old customer feedback | ✅ | ✅ | ||
| Whitelabel platform UI | ✅ | ✅ | ||
| Connectivity – Be connected in your ecosystem & enrich your data sets. | ||||
| Integrate with PMSs | ✅ | ✅ | ✅ | ✅ |
| Export review & feedback data via API | ✅ | ✅ | ✅ | ✅ |
| Migrate historic data | ✅ | |||
3. Add-ons
– AI Reply Assistant: Respond to reviews with the help of AI
4. Availability
CA provides the Platform 24 hours a day, 365 days a year with at least 97% annual average availability.
5. System Requirements
To access the Platform the following requirements should be met:
(1) Internet Connection. A stable internet connection with an internet speed of least 50 MBit/s (download).
(2) Internet Browser.
(a) Desktop Browser. The Platform is tested against and supports the following desktop browsers:
Microsoft Windows 10 and newer:
– Google Chrome (latest stable version)
– Firefox (latest stable version)
– Microsoft Edge (latest stable version; Chromium-based only)
MacOS 10.12 and newer:
– Google Chrome (latest stable version)
– Safari (latest stable version)
For best results, use the latest version of Google Chrome.
(b) Mobile Web Browser. You can access the Platform through the following mobile browser:
Android 5 and newer:
– Google Chrome (latest stable version)
iOS 10 and newer:
– Google Chrome (latest stable version)
– Safari (latest stable version)
(c) Browser Configuration. Any supported browser that you choose to use must meet the following requirements:
– JavaScript is enabled.
– Cookies are enabled. Some modern browser versions are now disabling third-party cookies by default. Like many other web services, CA relies on these cookies to authenticate users. You may need to enable them in your browser for access.
