The struggle for a direct booking
Just recently, I booked a hotel room via an OTA because the hotel website was looking kind of lousy and […]
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Articles
Hostel Reputation Management: Increasing Visibility and Attracting More Guests
How a Hostel Software Boosts Your Online Reputation To celebrate our recent attendance at the 2016 HostelSkills conference in sunny
Enhanced partnership with TripAdvisor
The tourism and hospitality industry is no stranger to the influence TripAdvisor has on traveler’s booking decisions. This is why
Enhance your hotel’s brand through Snapchat
As Snapchat grows its partnerships with other social media giants (Facebook, Instagram, and Twitter), its relevance to businesses – both
Ever stopped to consider the added benefits of guest reviews?
There are countless articles telling you about the importance of guest reviews for improving your hotel and guest experience, so
Customer Alliance News|Reputation Management|Review Analytics|Review Analytics Updates
Redirect guests to Google for their reviews and improve your rankings!
With Customer Alliance, you can distribute your customers with Gmail addresses to Google for their reviews. This allows you to
How to protect your hotel from fake online reviews
The evolving problem A new social trend called “online reviews” influences nearly every type of consumer purchase, but what is
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The strategic importance of RevPar and ratings
RevPar (revenue per available room) is the most important strategic figure of all hotel activities. It provides information about the
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Your guests’ hotel reviews: which to answer and how
The internet has not only made it quicker and easier for guests to book with a hotel, but also to
Customer Satisfaction KPI and why you need to focus on one or two
Are your guests satisfied with your business? To get ahead, your company needs to know. Set one company customer satisfaction
