Are you wondering how many Google reviews your business needs to get noticed and attract more customers? If so, you’re […]
When it comes to managing online reviews, time is of the essence. Responding quickly and efficiently can make all the difference in maintaining a positive reputation for your business.
Learn five practical ways you can use in-web surveys to improve your business and maximise customer satisfaction.
Over the festive season, customers leave more feedback than at any other time of the year. Find out how to make the most of this uptick with our best tools, tips and techniques.
Reviews and SEO – what’s the link? Learn how a solid review strategy can help you get found online and generate more revenue.
Every business wants to have a great reputation. But how is that achieved? While many simply rely on their products and service and hope for the best, the most-savvy businesses take a more proactive approach. That’s where online reputation management comes in.
In the insurance industry, the customer service experience is on the decline. More and more customers turn to digital channels
Your survey invitation just got better! We’re excited to announce that you can now display the first question of your
Every business wants satisfied customers. But do you know what is an even higher indicator of customer loyalty? Making the customer interaction as low-effort as possible. That’s where Customer Effort Score (CES) comes in!
The guest experience is a common topic amongst today’s hoteliers and travel professionals. But let’s not forget the importance of
