Healthcare and the importance of a patient satisfaction questionnaire
Modern healthcare providers don’t guess about how satisfied their patients are, they know. They rely on data collected from a […]
Articles
Why customer satisfaction is important: A guide for businesses
Why customer satisfaction is important? In short, your business’ success depends on it. This guide provides convincing stats, the most
The Voice of the Customer survey for competitive customer insights
A Voice of the Customer survey is critical to understanding what your customers think about your service, product or overall
The 2020 Christmas Checklist for Hotels
Christmas and Covid. Wow. Such an unusual time for the global hospitality industry. But we’re here to spread the Christmas
Ecommerce and the Voice of the Consumer—Feedback matters
Customers expect an excellent experience both in-store and online. Even if your enterprise doesn’t have a physical store, the consumer
Hotel VoC: The key to guest satisfaction is voice of the customer
The hospitality industry has long been one of the most-reviewed sectors with guests ranking customer satisfaction during the customer journey
Voice of the Customer Tools to Improve Customer Experience
Voice of the customer tools (VoC tools) are the means to accomplish a successful VoC strategy. Most often, companies implement
VoC Restaurant 101: Develop a Voice of the Customer Strategy
Online reviews have become increasingly important to restaurants. In such a saturated market, it’s the key to getting seen in
Reputation Management
Restaurant Management: Why Restaurant Reviews Matter
Restaurant reviews and your restaurant Are you incorporating your restaurant reviews into your customer experience management strategy? Customer Experience Management,
The Voice of the Customer Guide: Importance, VoC tools and examples
Welcome to your definitive Voice of the Customer Guide. Here you can find everything you need to know about the
