How to Implement a Successful Guest Satisfaction Strategy in Your Hotel
Although the guest experience is a principal topic of discussion, there’s another factor that’s also important to consider. This is, […]
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Customer experience for hotels: Combining technology and human touch
Over the past few years, the hotel industry has been the witness of a digital revolution. With one hotel solution
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How Hotel Chains Can Improve Their Operations with Guest Feedback
Maintaining the cohesion and strength of a brand is one of the main challenges for hotel chains. Part of this
Respond to Booking.com Reviews From the Customer Alliance Dashboard
As of today, Customer Alliance customers are able to respond to all of their reviews on Booking.com directly from their
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How to Turn Your Hotel’s Restaurant and Spa into a Source of Revenue and Visibility
In a competitive sector where lots of different establishments are all offering a similar service, potential guests face a complicated
Hospitality News
Check in check out: Focus on these for your guest experience
We often talk about the guest experience throughout their stay in an establishment, and rightly so. But we neglect to
Reviews Drive Visibility Drives Revenue
The following article was written by Abdelrahman (Abdo) Wahba, the Head of Product at Customer Alliance. Abdo oversees all product
Collect Real Email Addresses from Booking.com Guests
Have you noticed that guests who book through Booking.com all have a guest.booking.com email address? Are you wondering how you
How to use Instagram to improve your guest experience
Guest experience is a central concern for hotel owners. So how can you personalise this experience? There are many factors
How Can A Guest Experience Strengthen The Loyalty of Your Hotel Guests?
The Power of Delivering a Unique Guest Experience For hoteliers worldwide, guest loyalty has become an increasingly important concept. A
