Manage
guest feedback
without putting
in overtime
Ditch complex workflows and boring spreadsheets. Embrace efficiency with our all-in-one platform for guest reviews, surveys, and satisfaction metrics.
Taking the stress out of guest feedback for 2.5k+ hotels
Simplify your feedback loop. Capture feedback with smart automation across every touchpoint
Get set up once, get customer insights forever
Online reviews
Email surveys
QR code surveys
Website surveys
Online reviews
Online reviews
Boost your number of reviews by an average of 30% year on year
- Put review collection on autopilot with perfectly-timed, personalised email invitations
- Climb Google search rankings and bring new customers straight to your door
- Forget wasted time trawling through review sites. See all your reviews in one dashboard and reply to them directly
Email surveys
Email Surveys
Send surveys straight to your customers’ inboxes without lifting a finger
- Get the feedback you need in less than half the time with response rates of up to 18% (vs the 6% average for email surveys)
- See all your survey data in one place, using smart filters to dive deeper into your results
QR code surveys
QR code surveys
Stop missing essential feedback with QR codes at offline touchpoints
- From paper receipts to your point of sale, make it convenient for customers to share their thoughts
- Tackle problems in real-time to transform unhappy customers into lifelong fans
Website surveys
Website surveys
Understand how visitors experience your website and identify quick wins for your business
- Plan website changes backed by real customer feedback for fast, impactful results
- Boost click-throughs and bookings without time-consuming trial and error
Integrate easily with the software you already use
Make measuring performance a breeze with built-in satisfaction metrics
See your team’s impact in real time. No calculations required
Net Promoter Score (NPS)
Customer Effort Score (CES)
Customer Satisfaction Score (CSAT)
Public Reviews Score (PRS)
Net Promoter Score (NPS)
Net Promoter Score (NPS)
Get a clear picture of loyalty by asking how likely customers are to recommend you to a colleague or friend
Customer Effort Score (CES)
Customer Effort Score (CES)
Boost your retention rates by asking customers how much effort it takes to interact with your business
Customer Satisfaction Score (CSAT)
Customer Satisfaction Score (CSAT)
Learn what your customers love (and what they don’t) by asking them to rate your brand, product or service
Public Reviews Score (PRS)
Public Reviews Score (PRS)
Measure your company’s widespread appeal by capturing the average review rating from all review platforms
Articles
December 16, 2024
Hotel guest satisfaction surveys: A complete guide for 2025
At Customer Alliance, we’ve helped thousands of hotels collect and analyse guest feedback. One thing is clear: properties that effectively […]
December 2, 2024
9 best online reputation management tools in 2025
Many businesses turn to online reputation management tools when struggling with these critical challenges: The right online reputation management tool […]
October 17, 2024
AI review response generator: get high-quality replies at scale
Do you get overwhelmed trying to respond to reviews? Do you wish there was an easier way to manage them […]
October 17, 2024
How to increase Airbnb bookings (10 top hosts share their secrets)
At the time of writing, there are more than 7.7 million active listings on Airbnb. That’s more than the number […]
