Resources

Customer Satisfaction, Feedback Economy, Reputation Management, Review Management
20 Google review response examples to steal (for good, bad, and average reviews)

If you’re a business owner or marketing manager, you know that online reviews can make or break your reputation. And […]

January 3, 2025
Review Management
8 best review management software for hotels in 2025

Countless hoteliers who turn to review management software struggle with the challenges of: There are several review management software out […]

January 2, 2025
Surveys
Hotel guest satisfaction surveys: A complete guide for 2025

At Customer Alliance, we’ve helped thousands of hotels collect and analyse guest feedback. One thing is clear: properties that effectively […]

December 16, 2024
Reputation Management, Review Management
9 best online reputation management tools in 2025

Many businesses turn to online reputation management tools when struggling with these critical challenges: The right online reputation management tool […]

December 2, 2024
AI review response generator: get high-quality replies at scale

Do you get overwhelmed trying to respond to reviews? Do you wish there was an easier way to manage them […]

October 17, 2024
How to increase Airbnb bookings (10 top hosts share their secrets)

At the time of writing, there are more than 7.7 million active listings on Airbnb. That’s more than the number […]

October 17, 2024
Hospitality – Success Story
How The Mandala Hotel leverages the instant survey to improve guest experiences
October 9, 2019
Entertainment – Success Story
How Acquario di Genova became one of the World‘s Top 10 Aquariums on TripAdvisor
February 13, 2019
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