Resources

How can I ask guests for a review?

In today’s digital age, online reviews are the lifeblood of hospitality businesses. Gone are the days when recommendations were whispered […]

July 23, 2018
How can I get to know my guests’ opinion during all the phases of their stay?

Your guest’s experience does not begin upon arrival at your facility, but much earlier. Already at the time of booking […]

June 28, 2018
How do guest reviews impact my TripAdvisor ranking?

The TripAdvisor ranking is one of the elements that you must control in order to ensure good online visibility and […]

June 28, 2018
How can I dispute a guest review?

It may happen that sometimes your guests reviews do not fully reflect the reality or that they arise from a […]

June 27, 2018
How to create a really effective satisfaction questionnaire

The satisfaction questionnaire you send to your guests after they have left your facility is an extremely important tool, not […]

June 27, 2018
How can I measure ROI? How will it help in revenue and marketing terms?

There’s no doubt that increasing your visibility and the revenue brought in by your establishment are your priorities. However, setting […]

June 20, 2018
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