Resources

Customer Satisfaction
How to measure customer satisfaction: Methods and tips

Did you know it’s 5-25 times more expensive to obtain a new customer than it is to keep a current […]

April 28, 2021
Customer Satisfaction
How to improve your customer satisfaction automotive scores

Customer satisfaction automotive scores don’t lie. Volvo tied for 1st place in the 2018 American Customer Satisfaction Index, with a […]

April 21, 2021
Customer Satisfaction
Healthcare and the importance of a patient satisfaction questionnaire

Modern healthcare providers don’t guess about how satisfied their patients are, they know. They rely on data collected from a […]

March 15, 2021
Customer Satisfaction
Why customer satisfaction is important: A guide for businesses

Why customer satisfaction is important? In short, your business’ success depends on it. This guide provides convincing stats, the most […]

February 2, 2021
Voice of the Customer
The Voice of the Customer survey for competitive customer insights

A Voice of the Customer survey is critical to understanding what your customers think about your service, product or overall […]

January 28, 2021
Hospitality News
The 2020 Christmas Checklist for Hotels

Christmas and Covid. Wow. Such an unusual time for the global hospitality industry. But we’re here to spread the Christmas […]

December 1, 2020
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