more reviews.
Manage them all from one place.
- You waste valuable time and energy checking each review site individually
- You struggle to be found online and lose out to competitors with more reviews
- Negative reviews slip through the cracks and hurt your hard-earned reputation
- With no control over how many reviews go to different portals, you struggle to build a presence on the platforms that matter most
- All your reviews are automatically gathered in one easy-to-use dashboard
- With reviews collected on autopilot, you build your online presence and rank higher on Google
- Thanks to alerts, you deal with negative reviews quickly and stop issues from escalating
- Reviews are automatically distributed to your most important portals to help you win more customers
Send automated review requests to your customers and increase your online visibility.
30% more reviews. No manual work.
Reclaim wasted hours gathering reviews from different portals.
Get an instant overview of customer satisfaction and reply to reviews from one place.
No juggling tabs. Zero distractions.
Build your reputation where it matters.
Automatically direct your reviews to sites like Google, TripAdvisor and industry-specific portals.
Take control. Attract more customers.
Manage reviews from over 35 portals
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Online review management involves collecting, monitoring, and responding to customer reviews across the internet, for example on review portals like TripAdvisor and Booking.com or websites like Google and Facebook. The goal is to help you build your online visibility and reputation so you can attract more customers.
Reviews have a significant impact on purchasing decisions. Most customers read multiple online reviews before making a purchase, and their perceptions of a brand are heavily shaped by what they find online. Positive reviews can improve your reputation and attract more customers, while negative reviews, if not managed properly, can harm your image and deter potential customers.
Online reviews also impact search engine rankings, making it easier for potential customers to find you online. You can read more on the topic in our article, ‘Reviews and SEO: How to get more clicks and show up on the first page of Google‘.
The best way to respond to negative reviews is to acknowledge the customer’s concerns, express empathy, and if possible, offer a resolution. It’s important to respond promptly and professionally, keeping a positive tone and showing your commitment to customer satisfaction. For complex issues, moving the conversation offline by inviting the customer to discuss the matter via phone or email can also help.
To learn more about the best way to respond to reviews, head over to our most popular article, ‘20 Google review response examples to steal (for good, bad, and average reviews)‘.
When choosing online review management software, look for features like capabilities for aggregating reviews from multiple platforms, sentiment analysis to gauge the tone of reviews and identify your most important topics, alerts for new reviews to ensure timely responses, tools for drafting and managing responses, and analytics to track trends and measure customer satisfaction over time.
Choosing the right online review management service involves evaluating your specific needs, including the volume of reviews, your business size, and your objectives for managing your online reputation. Compare the features and pricing of different services, read reviews and seek references to gauge other users’ experiences, assess the quality of customer support, and ensure the service can scale with your business as it grows.
To help you make the right decision, check out our resource, ‘How do I choose a review management software? A comprehensive guide‘.
At Customer Alliance, we have a range of packages available for different business sizes and needs, starting from as low as €98 per month. Head over to our Pricing and Packaging page to see each package in more detail.
