Resources

Customer Satisfaction, Feedback Economy, Reputation Management, Review Management
20 Google review response examples to steal (for good, bad, and average reviews)

If you’re a business owner or marketing manager, you know that online reviews can make or break your reputation. And […]

January 3, 2025
Review Management
8 best review management software for hotels in 2025

Countless hoteliers who turn to review management software struggle with the challenges of: There are several review management software out […]

January 2, 2025
Surveys
Hotel guest satisfaction surveys: A complete guide for 2025

At Customer Alliance, we’ve helped thousands of hotels collect and analyse guest feedback. One thing is clear: properties that effectively […]

December 16, 2024
Reputation Management, Review Management
9 best online reputation management tools in 2025

Many businesses turn to online reputation management tools when struggling with these critical challenges: The right online reputation management tool […]

December 2, 2024
AI review response generator: get high-quality replies at scale

Do you get overwhelmed trying to respond to reviews? Do you wish there was an easier way to manage them […]

October 17, 2024
How to increase Airbnb bookings (10 top hosts share their secrets)

At the time of writing, there are more than 7.7 million active listings on Airbnb. That’s more than the number […]

October 17, 2024
Hospitality – Success Story
How Relais Castello di Casiglio achieved the no.1 ranking on Booking.com
May 14, 2024
Healthcare – Success Story
How Medicover Romania collected 46,000 reviews by reimagining their patient feedback program
October 11, 2023
Healthcare – Success Story
How a healthcare clinic harnessed the power of feedback and increased Google ratings by 15%
January 12, 2022
Hospitality – Success Story
How the SAND Lifestyle Hotel embraced digitalisation and collected over 4,500 reviews
October 28, 2021
Automotive – Success Story
How 79% of Mazda Motor Europe’s regional markets increased service customer satisfaction
April 20, 2021
Hospitality – Success Story
Brand reputation: Michelin star Relais et Chateaux Villa Crespi continues advancing its name
October 6, 2020
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